Student Accounts

Billing

By registering for classes, New Lines Institute students accept responsibility for all semester charges that should be paid in full by the payment deadline each term to avoid financial penalties. Students are responsible for checking their billing information through their Student Portal and keeping their contact information up to date.

For more information on how to submit a payment using the New Lines Institute Student Portal and other methods of payment, please click here.

Payment & Refund Deadlines

Payment Overview

The Accounting Office strives to make bill payment as easy as possible for students.

Making a payment

For your convenience, you are able to make payments in the following ways:

• Credit and/or Debit Cards: We accept credit and/or debit card payments online through the Student Portal. We accept Master Card, Visa, Discover, and American Express.

NOTE: Multiple cards can be used for online payments. However, the same card cannot be used more than once in the same 24-hour period.

• Checks: All checks should be made payable to New Lines Institute for Strategy and Policy, with the student’s New Lines Institute ID number and name written on the memo line. Checks that are already endorsed are not accept. Checks must be payable in U.S. dollars with an intermediary bank in the U.S.
• Traditional Wire Transfers: To make a traditional wire transfer to the institute, please contact the Student Accounts Office for further instructions. When sending a wire transfer, include the student’s full name and student ID number.
• Money Orders: Money orders should be made payable to New Lines Institute for Strategy and Policy. Money orders must be payable in U.S. dollars. Please be sure to include the student’s full name and student ID number with the money order.

NOTE: The Student Accounts Office does not accept payments over the phone.

Financial Penalties

Following are payment-related policies and penalties that may be incurred.

Late Fee: Other fees will be deducted before payments are applied to the outstanding tuition amount.

Returned Check Fee: A $45 fee will be charged for each unpaid check returned by the bank, plus any additional late fee penalties. Furthermore, FXUA will recalculate the late fee daily until the balance is cleared.

Credit Card Charge-Back Fee: A fee in the amount of 3% will be added to the student’s account for credit card charge-backs.

Wire Transfer Refund Fee: In the event that a student must receive a refund via wire transfer, a fee will be incurred to cover the cost of the transfer. International transfers will result in a $45.00 fee, and domestic transfers will result in a $35.00 fee.

Cancellation and Refund Policy

Student’s Right to Cancel

An applicant who provides written notice of cancellation within three (3) business days, excluding weekends and holidays, of executing the Enrolment Agreement is entitled to a refund of all monies paid less any non-refundable fee required as part of the application process. If no admission fee is required at the time of admittance, then any/all funds would be refundable.

An applicant requesting cancellation more than three (3) days after executing the Enrolment Agreement may elect to cancel the Enrolment Agreement with no financial penalty at any point prior to the start of the term. Any cancellation that takes place after the start of the term will follow the Institute’s stated Cancellation and Refund Policy.

Refund Policy for Programs

If a student elects to withdraw from the Institute, the following refund schedule will be used to determine any outstanding financial obligation for which the student may be responsible:

*Excludes any fees

The Student Accounts Office shall review student accounts periodically and contact students with an overpayment. Students may decide to keep the overpayment balance in their account or request a refund by credit/debit card or wire transfer by submitting a Refund Request Form. Any bank transaction fees will be deducted from the total. Students may download the form from the Institute’s website or obtain a hard copy from the Student Accounts Office. Students, who do not submit the Refund Request Form to the Student Accounts Office upon the overpayment notification, will receive the tuition deposit credit in the same manner as it was paid to The Institute (credit card payment, bank wire transaction, or check). If the Student Accounts Office to process the payment, the Institute will mail a refund check to the student’s attention at the most recent address listed in the Student Portal. Please note that the Institute will only issue tuition refunds to the organization or person who made the original payment.

All tuition refunds will be made within forty-five calendar days following the official withdrawal date. Student fees (application fee, postage fee, student service fee, etc) and service charges rendered during the refund process are not refundable.

The official withdrawal date, for the purpose of a refund calculation, will be the last date on which the student was recorded present in attendance for a class. If no payment was made, or if the student was participating in a payment plan and the payments are insufficient to cover the student’s obligations according to the schedule above, the institute will send the student a bill for the difference.

If a student fails to pay the full amount as scheduled, the Institute is authorized to take the following actions until the outstanding balance is paid in full:

1. Apply financial penalties including late fees.
2. Place a financial hold on the student’s account and limit the access to Student Portal and SharePoint.
3. Withhold the release of the student’s academic records or any information based upon or included in the records.
4. Withhold issuance of the student’s transcripts.

A student may withdraw from the university when circumstances beyond the student’s control make it impossible for him or her to complete coursework for the semester. A student wishing to withdraw from the university must complete the relevant section of the Institutional Withdrawal form, obtain the needed school officials’ signatures, and submit the completed form to the Registrar’s Office. The student will receive a grade of “W” if he or she withdraws between the second and tenth week of the semester for 15-week courses, between the second and fifth week of the semester for eight-week courses, or between the second and fourth week of the session for seven-week courses. A student who does not withdraw from the university before the deadline will receive a failing grade or a letter grade based upon his or her performance in the course(s). The institutional refund policy is applied to determine if the institution is required to provide a refund to the student. Students who fail to register by the end of the add/drop period are automatically considered to be officially withdrawn from the university.

To initiate the institutional withdrawal process, the student may submit an Institutional Withdrawal Form to the New Lines Institute for Strategy and Policy. Students may download the form from our website or obtain a hard copy from the Program Chair.

If a student does not resume attendance at the institute on/or before the end of approved LOA, the student will be considered withdrawn from the institution. The date that the LOA was approved should be considered the last date of attendance for refund purpose.

The 1098-T-tax form is a Tuition Statement provided by higher education institutions to all eligible students who pay enrolment fees (including non-resident tuition) during the calendar year. This form may be used by students or parents to claim the American opportunity tax credit (formerly “Hope credit”) or Lifetime Learning Credit on their federal income tax returns.

Frequently Asked Questions